Shipping Policy

1. Shipping Coverage

1.1 Service Availability — Zopex Store currently delivers products only within India. At present, we do not offer international shipping.

1.2 Serviceable Locations — Delivery is subject to the serviceability of our logistics partners. Certain remote, restricted, inaccessible, or non-serviceable PIN codes may not be eligible for delivery.

1.3 Non-Serviceable PIN Codes — Our Website generally prevents orders from being placed for non-serviceable PIN codes. However, in rare cases where an order is successfully placed for a location that is later determined to be non-serviceable, we may need to cancel the order before dispatch.

Where reasonably possible, our team may contact you to discuss alternative delivery options before cancelling the order. If payment has already been received, any applicable refund will be processed in accordance with our Refund Policy.

2. Order Processing

We work hard to prepare and dispatch your order as quickly as possible.

2.1 Processing Time — Orders are generally processed within 24 hours after successful order confirmation and payment verification.

2.2 Dispatch Timeline — Orders are ordinarily dispatched on the next business day through our logistics partners.

2.3 Cut-off Time — Orders placed before 11:30 PM (IST) generally qualify for next business day dispatch.

These examples are provided for illustration purposes only.

2.4 Sundays & Public Holidays — Orders placed on Sundays, public holidays, or other non-business days may be processed on the next working day.

2.5 Peak Seasons — During festive seasons, promotional campaigns, flash sales, product launches, or periods of unusually high order volume, order processing and dispatch may take longer than usual.

We appreciate your patience during such periods and will make reasonable efforts to dispatch your order as quickly as possible.

2.6 Dispatch Eligibility — Although an order confirmation indicates that we have received your order, it does not automatically guarantee dispatch.

If we are unable to dispatch your order, we will notify you wherever reasonably possible. If payment has already been collected, any applicable refund will be processed in accordance with our Refund Policy.

2.7 Estimated Processing Times — All order processing and dispatch timelines mentioned in this Policy are estimates only and may vary depending upon operational requirements or circumstances beyond our reasonable control.

3. Delivery Timeline

Once your order has been dispatched, we make every effort to ensure timely delivery.

3.1 Standard Delivery — Most orders are generally delivered within 5–7 business days after dispatch.

3.2 Alternate Courier Deliveries — Certain shipments, including some prepaid orders delivered through alternate courier partners, may require approximately 7–10 business days.

3.3 Estimated Delivery Dates — Delivery dates displayed on product pages, during checkout, or elsewhere on the Website are estimated timelines only unless expressly stated otherwise.

Actual delivery may vary depending on various factors beyond our control.

3.4 Remote Locations — Deliveries to remote villages, islands, hilly regions, border areas, or other difficult-to-access locations may require additional transit time.

3.6 Unexpected Delays — Although we strive to deliver every shipment within the estimated timeframe, occasional delays may occur.

If your shipment experiences an unusual delay, our Customer Support team will make reasonable efforts to assist you by coordinating with the logistics partner and providing available shipment updates.

Reasonable delays alone shall not constitute grounds for cancellation, compensation, damages, or refunds unless otherwise required under applicable law.

4. Cash on Delivery (COD) Orders

To ensure faster processing and reduce fraudulent orders, certain Cash on Delivery (COD) orders may require verification before dispatch.

4.1 COD Verification — Our team may contact you through WhatsApp, telephone call, SMS, Email, or other available communication channels to confirm your COD order before dispatch.

If we are unable to reach you after reasonable attempts, or if the order remains unverified, we may place the order on hold, delay dispatch, or cancel the order.

This process helps us reduce fraudulent orders and maintain faster deliveries for genuine customers.

4.2 COD Availability — Cash on Delivery service is available only for serviceable PIN codes supported by our logistics partners.

If COD service is unavailable for your location, we may contact you and offer the option to convert the order into a prepaid order.

Upon successful payment, your order may be dispatched through an alternate courier partner capable of servicing your location.

4.3 Alternate Courier Deliveries — Orders shipped through alternate courier partners may require approximately 7–10 business days for delivery.

Actual delivery timelines may vary depending on the courier partner and destination.

4.4 Tracking Information — For prepaid shipments dispatched through alternate courier partners, we may provide shipment confirmation, courier receipts, tracking details, or dispatch updates through WhatsApp, Email, SMS, or other suitable communication channels.

Where appropriate, future purchases from such customers may be accepted only on a prepaid basis.

5. Shipping Charges

5.1 Free Shipping — Zopex Store currently offers Free Shipping on all eligible orders within India.

5.2 Promotional Shipping Offers — From time to time, we may introduce, modify, suspend, or discontinue free shipping offers or promotional shipping benefits based on business, operational, or promotional requirements.

Any applicable shipping charges, if any, will always be displayed during checkout before you complete your purchase.

5.3 Customer-Requested Changes — If a shipment requires re-routing, re-dispatch, address correction after shipment, special handling, or any other customer-requested service that results in additional courier charges, such charges may be payable by the Customer where permitted under applicable law.

6. Shipment Tracking & Notifications

We believe you should always know where your order is during its journey.

6.1 Tracking Information — Once your order is dispatched, a shipment tracking ID is generally generated by our logistics partner.

6.2 Order Tracking — You can conveniently track your shipment anytime by visiting the "My Orders" section of your account on our Website.

6.5 Tracking Delays — Shipment tracking information is provided by our logistics partners.

Occasionally, tracking updates may take some time to appear or may not update immediately after dispatch.

If your tracking information has not been updated for an unusually long period, you are welcome to contact our Customer Support team. We will make reasonable efforts to coordinate with the courier partner and assist you with available shipment updates.

7. Customer Responsibilities

To help ensure smooth and timely delivery, Customers are requested to provide complete and accurate shipping information while placing an order.

Accordingly, Zopex Store shall not be responsible for delays, failed deliveries, or additional shipping costs arising from inaccurate information provided by the Customer.

7.3 Availability During Delivery — Customers are requested to ensure that either they or an authorized recipient is available at the delivery address during normal courier delivery hours to receive the shipment.

8. Shipping Address Changes

8.1 Before Dispatch — If you need to change your shipping address after placing an order, please contact our Customer Support team as soon as possible.

Where the order has not yet been dispatched, we will make reasonable efforts to update the shipping address.

8.2 After Dispatch — Once an order has been handed over to the courier partner, shipping address changes cannot be guaranteed.

8.3 Courier Re-routing — If the courier partner permits shipment re-routing after dispatch, any additional charges imposed by the courier partner may be payable by the Customer.

9. Delivery Attempts

Our logistics partners generally make one or more delivery attempts based on their operational policies.

9.2 Additional Attempts — Depending upon the courier partner's policies, additional delivery attempts may be made before the shipment is returned.

The number, timing, and scheduling of delivery attempts are determined solely by the logistics partner.

10. Failed Deliveries & Return-to-Origin (RTO)

Although we make every reasonable effort to ensure successful delivery, certain situations may result in the shipment being returned to us.

10.2 Re-shipping — Where the returned order remains eligible for re-dispatch, Customers may request that the shipment be sent again.

In such cases, applicable re-shipping or courier charges may be payable before the order is dispatched again, where permitted under applicable law.

10.3 Repeated RTO Orders — Repeated failed deliveries or Return-to-Origin (RTO) shipments significantly increase operational and courier costs.

These measures help us maintain efficient operations while continuing to provide reliable service to genuine customers.

11. Delivery Confirmation

Once a shipment has been marked as successfully delivered using an accepted proof-of-delivery method, the delivery shall generally be considered complete unless otherwise required under applicable law.

11.1 Inspecting Your Package

We recommend inspecting your package as soon as it is delivered.

Taking these steps helps us investigate the matter quickly and provide faster assistance where applicable.

11.2 Missing Items

If any product appears to be missing from your shipment, please notify us within 48 hours of delivery.

Providing this information helps us coordinate with our logistics partners and process genuine claims more efficiently.

11.3 Open Box Delivery

Unless specifically offered by the courier partner, Zopex Store does not currently provide Open Box Delivery or Open Delivery services.

12. Partial Shipments

Some orders containing multiple products may be dispatched separately.

13. Order Cancellation After Dispatch

Customers may request cancellation before an order has been dispatched.

However, once an order has been handed over to the courier partner, cancellation is generally no longer possible.

If a customer refuses delivery without a valid reason after dispatch, Zopex Store may recover applicable return shipping, handling, or re-dispatch charges where permitted under applicable law.

Where assistance is reasonably possible, our Customer Support team will be happy to explain the available options based on the shipment status.

14. Zopex Quality Promise

At Zopex Store, customer satisfaction is one of our highest priorities.

We understand that every order represents the trust our Customers place in us, and we strive to ensure that each shipment reaches its destination safely and in good condition.

Where appropriate, products are packed using suitable protective materials, including bubble wrap, cushioning materials, and secure packaging techniques to help minimize the risk of damage during transit.

Although damage during transportation cannot always be completely prevented, we continuously work to improve our packaging standards and shipping processes to provide a better delivery experience.

15. Force Majeure

While we make every reasonable effort to process and deliver orders on time, certain circumstances may arise that are beyond our reasonable control.

During such events, order processing and delivery timelines may be extended without liability to Zopex Store.

We appreciate your patience and understanding during such exceptional circumstances.

16. Courier Partners

To provide efficient delivery across India, Zopex Store works with one or more trusted third-party logistics partners.

16.1 Primary Courier Partner — To provide fast, reliable, and secure deliveries, Amazon Shipping is our primary logistics partner for most orders.

However, courier service availability may vary depending on the delivery PIN code, serviceability, shipment type, or other operational requirements. Where Amazon Shipping is unavailable or unable to service a particular location, Zopex Store may use Delhivery or other trusted third-party courier partners to ensure successful delivery.

The selection of the courier partner is made solely to facilitate efficient and reliable delivery. Regardless of the courier partner used, we remain committed to providing the best possible shipping experience and will share applicable tracking details once your order has been dispatched.

Customers are requested to remain available during the expected delivery period to facilitate successful delivery.

Such changes may be made without prior notice.

17. Limitation of Liability

To the maximum extent permitted under applicable law, Zopex Store shall not be liable for indirect, incidental, consequential, special, or punitive losses arising solely from shipping delays, courier-related issues, or circumstances beyond our reasonable control.

Nothing in this Shipping Policy shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.

Nothing in this section affects your statutory rights as a consumer under applicable law.

18. Changes to this Shipping Policy

We may update, modify, or revise this Shipping Policy from time to time to reflect changes in our operations, shipping practices, legal requirements, or business processes.

Any revised version will become effective upon publication on our Website unless otherwise stated.

Your continued use of our Website after such publication constitutes acceptance of the updated Shipping Policy.

We encourage Customers to review this page periodically for the latest version.

19. Contact Us

If you have any questions regarding your shipment, delivery, tracking information, or this Shipping Policy, our Customer Support team will be happy to assist you.

• Legal Business Name: Zopex Store
• Website: https://zopex.in
• Customer Support Email: support@zopex.in
• WhatsApp Support: +91 92136 44890

We aim to respond to customer inquiries as promptly as reasonably possible during our business hours.