Shipping Policy of Zopex Store

1. Order Processing Time

• All orders are processed within 24 hours of being placed.
• Orders are typically dispatched the next business day via our logistics partner Delhivery.
• Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Time

• Once dispatched, your order is expected to be delivered within 5–7 business days.
• Delivery timelines may vary depending on your location and courier service availability.

3. Shipping Updates & Notifications

We keep you informed at every step:

• Order confirmation after purchase
• Dispatch confirmation with tracking details
• Real-time delivery updates

Updates are shared via WhatsApp and Email to ensure you stay informed.

4. Delays in Delivery

While we strive for timely delivery, delays may occur due to:

• Weather conditions
• Operational challenges
• High demand or unforeseen circumstances

In such cases, you will be proactively notified via WhatsApp and Email.

5. Delivery Attempts

• Our delivery partners may contact you before delivery if they face difficulty locating your address.
• If you are unavailable at the time of delivery:
  • The courier will attempt delivery again the next day
  • Typically, 2–3 delivery attempts are made

6. Failed Delivery & Return

• If delivery is unsuccessful after multiple attempts, the order will be returned to us (RTO).
• In such cases, you can place a new order to receive the product again.

7. Address Accuracy

To ensure smooth delivery, please provide:

• Complete and accurate address
• Correct contact number

Zopex will not be responsible for delays or failed deliveries due to incorrect information.

8. Contact Us

If you have any questions regarding shipping or your order status, feel free to contact us:

• Email: support@zopex.in
• Phone/WhatsApp: 9213644890