Return & Refund Policy of Zopex Store

1. Eligibility for Returns

We accept returns only under the following conditions:

• The product is damaged upon arrival
• The product received is incorrect or different from what was ordered

2. Non-Returnable Cases

We do not accept returns in the following situations:

• If the product is no longer needed or useful to you
• If you change your mind after purchase
• If the product matches the description but does not meet personal expectations

👉 We strongly encourage customers to review product details carefully before placing an order.

3. Return Request Process

To initiate a return:

• Contact us with your order details
• Provide clear photo or video proof of:
  • Damage, OR
  • Incorrect product received

⚠️ Requests without proper proof may be rejected.

4. Return Approval & Pickup

• Once your request is submitted, our team will review it within 48 hours
• If approved, we will arrange a reverse pickup of the product
• Please ensure the product is in the original packaging

5. Refund Policy

Refunds are processed only in the following cases:

• Product received is damaged
• Product received is incorrect

Refund Details:

• Refund will be issued after the product is picked up and inspected
• The amount will be credited to:
  • Original payment method, OR
  • Bank account (if applicable)

6. Exchange Policy

• We prioritize replacement (exchange) for damaged or incorrect products
• If a replacement is not available, a full refund will be issued

7. Cancellation & Non-Delivery

• Orders can be canceled before dispatch
• If the product is not delivered, you are eligible for a full refund

8. Important Notes

• Returns will be rejected if incorrect or incomplete details are provided
• Zopex reserves the right to deny returns if the claim does not meet our policy conditions